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Job Instruction Sheet: Client Refuses Verification |
Date/Version: (04/16/2025 - v.1) |
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Process Owner: Customer Care Team |
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Review Cadence: Annually |
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| Process/Purpose: A DCSS client with an existing case is refusing to verify their personal identifying information in order to receive assistance from our customer care phone agents and staff. | |
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Important Steps (WHAT?) |
Key Points (HOW?) |
Artifacts |
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A logical segment of the operations that advances the work |
Important actions in the steps that will: Make or break the job Make the job easier |
Sketches, layouts, digital pictures , etc. that will improve understanding of the job |
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Navigate to the Case on AZCARES. Input the provided AZCARES case number to locate the case. |
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Transfer call to an available supervisor or lead |
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